Refund policy
Return & Refund Policy
Last Updated: July 2026
At Arvelle479, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return and refund process.
30-Day Return Period
We offer free returns within 30 days from the date your order is delivered.
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product must be in its original condition.
- The item should include all original packaging and accessories whenever possible.
- Proof of purchase or order number must be provided.
Free Return Shipping
We provide free return shipping for eligible returns. Customers should contact our support team before sending any item back to obtain return instructions.
Unauthorized returns may experience processing delays.
Refund Eligibility
Refunds may be approved under the following circumstances:
- Product arrives damaged.
- Product arrives defective.
- Wrong item received.
- Product significantly differs from its description.
- Customer is unsatisfied within the eligible return period.
Refund Processing
After receiving and inspecting the returned item:
- Approved refunds will be issued to the original payment method.
- Processing time typically ranges from 5–10 business days.
- Banking institutions may require additional processing time.
Non-Returnable Items
The following may not be eligible for return:
- Items intentionally damaged by the customer.
- Products showing excessive wear or misuse.
- Items returned outside the return period.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographs and order details.
Contact
For return assistance:
Email: support@arvelle479.xyz
Phone: (250) 897-8576